Railway number – TrainApp

Traveling on Indian Railways, one of the world's largest rail networks, can sometimes require assistance or information. Whether you're facing a travel disruption, a security concern, need to make a general enquiry, or wish to lodge a complaint, knowing the right contact point can significantly improve your journey. This comprehensive guide outlines the various railway helpline numbers and support services available to passengers, empowering you to navigate the system effectively and ensuring a smoother travel experience.

1. Rail madad
2. railway number

• Railway Enquiry Number: 139 (Multilingual support; schedules, PNR status, seat availability, fares, bookings, cancellations, alerts, destination alerts, wake-up calls)
• Security Concerns: 182 (Railway Protection Force - RPF)
• Railway Customer Care Number: 138 (ticketing, refunds, general complaints)
• Medical Emergencies: 100 (General emergency number; also connects to GRP within railway premises); some zones also use 138.

Navigating Indian Railways is streamlined with 139 as the go-to number for all your needs. This number serves as the universal contact for general inquiries, customer service, and lodging complaints about schedules, tickets, delays, or service issues. Whether you're using a mobile phone or looking for a toll-free option, 139 or 1800 111 139 will connect you to the right service.

For emergencies or security concerns, the Railway Protection Force (RPF) can be reached at 182, while 1512 is the helpline for the Railway Police. If you need to contact a Travelling Ticket Examiner (TTE) or have issues with catering services, 139 remains your contact. This number also supports multiple languages, including Telugu, ensuring accessibility across India. For specific regions like Mumbai, local numbers like 1800 111 321 might be used, though 139 is universally applicable.

Detailed Information and Services:

• Railway Protection Force (RPF): Responsible for railway security and passenger safety. Dial 182 (the railway police helpline number) for theft, harassment, suspicious activity, unauthorized vending, or trespassing. The RPF also runs special operations like "Nanhe Faristey," "Amanat," and "Meri Saheli." For non-emergencies, check the Indian Railways website or local stations. Report lost property or theft on the RPF website.
• Government Railway Police (GRP): Maintains law and order and investigates crimes within railway jurisdiction. Contact via 100 or local police. Jurisdiction is typically state-specific. For emergencies, dial 1512 to directly connect with Railway Police.
• Railway Customer Care Number (138): This railway helpline number addresses complaints about cleanliness, catering, amenities, staff behavior, ticketing, refunds, and other service concerns. Escalate unresolved issues to higher authorities if needed. For IRCTC-specific queries, call 08044647999 / 08035734999. For unresolved issues or feedback regarding IRCTC, email care and etickets@irctc.co.in.
• Medical Emergencies (100/138): Dial 100 for medical emergencies; inform railway staff for assistance. Some zones use 138; confirm locally. Check the Indian Railways website for helplines for differently-abled passengers.
• Railway Toll-Free Numbers (Specific Services): Premium trains, catering, or other services may have dedicated railway toll-free numbers. Check the official website, train webpages, or ticket information. This includes helplines for coach or freight services. A general toll-free number, 1800 111 139, is also available, as well as region-specific numbers like 1800 111 322 (Railway Police Helpline).
• Vigilance Helplines: Report corruption or misconduct by railway staff via dedicated helplines on the Indian Railways website.

Citations with details

• Rail Madad - This is the primary portal for lodging complaints, tracking them, and getting updates. You can submit grievances related to various issues like travel inconveniences, cleanliness, security, or infrastructure.
• Indian Railways - While not exclusively a helpline link, the official website offers sections for passenger services where you can find contact numbers, helpline information, and other useful resources for travelers.
• IRCTC Contact Us - IRCTC (Indian Railway Catering and Tourism Corporation) has its own customer support section where you can find contact details for ticket-related queries, issues with bookings, or e-catering services. Raise query portal.
• RPF Grievance Portal - Here, you can lodge complaints or seek help related to security issues on trains or at railway premises. RPF divisional contacts.
• Centralized Public Grievance Redress and Monitoring System (CPGRAMS) - This government service allows you to lodge complaints against public authorities, including Indian Railways, for issues not resolved through other channels.
• RailwaySeva on X: @RailwaySeva and RailMinIndia on X: @RailMinIndia - These accounts are active in responding to passenger queries, complaints, and providing information. They often direct users to appropriate helplines or offer direct assistance.

Irctc contacts (2025 Jan):
For Railway tickets booked through IRCTC customer Care Numbers: 14646 / 08044647999 / 08035734999 (Language: Hindi and English)
Customers can use enhanced interface for their IRCTC related queries, I-tickets/E-tickets, IRCTC iMudra Prepaid Wallet & Card: EQuery irctc
For Cancellation of E-tickets: etickets@irctc.co.in

For e-ticketing queries or issues, IRCTC provides 0755-3934141 or 0755-6610661. Remember, 139 has consolidated various helplines into one, making it your primary lifeline for a smooth travel experience on Indian Railways.

By familiarizing yourself with these resources and railway helpline numbers, you can ensure a more informed and prepared journey on Indian Railways. Remember that these contact points are designed to assist you, so don't hesitate to reach out when needed. For the most up-to-date and region-specific information, always refer to the official Indian Railways website. Safe travels!